### Any Questions? Have any questions about our training or services? Email us at [info@echo-3.co.uk](mailto:Info@echo-3.co.uk) today! # Online Customer Service 30 minutes 3 Year Certificate Self-paced Customer Service course for everyone who is customer facing. The training provides the knowledge needed to develop excellent customer service skills. [**What our customers say**](https://www.reviews.co.uk/company-reviews/store/echo-3-co-uk) Ashley Wallance Verified Customer “Great price, flexible, accessible, convenient” Danial Francis Miles Verified Customer “Clear and concise course. Not drawn out.” Selian Doru Ciobanu Verified Customer “Quick and Professional.” Mr Nikky Caulfield Verified Customer “Very easy to use I'm not good on computers and learned what I needed great service” Sarah M Verified Customer “Very easy to navigate. The management are also professional with a quick response.” - For Me - For My Team quantity **0% discount applied** You've unlocked bulk pricing ### Echo3 Training Benefits - Video-based courses - Self-paced learning - Free assessment retakes - Emailed QR-certificate - Posted certificate available #### **Customer Services Skills Course** This online course provides the knowledge your staff need to develop excellent customer service skills. The benefits from providing excellent customer service are obvious. You have a better chance of retaining _existing_ customers which is much easier than trying to find new ones. The ability of staff to be able to effectively handle a customer complaint can make the difference between keeping and losing a customer. Happy, customers help you generate new business by telling others about their experience. Word-of-mouth recommendations are the most effective form of sales. In addition to the commercial benefits treating your customers with dignity and respect helps to create a healthy environment for all. This course is fully online. After purchase licenses you can then email the course to your colleagues. You will see when they have completed the course and can download their certificates. #### **Customer Service Skills Certificate** At the end of the Customer Service Skills course there is a 10 question, multiple-choice quiz. If learners demonstrate their understanding of course content by achieving a minimum score of 80%, we’ll email them their completion certificate. If learners score less than 80%, they can revisit any part of the course and retake the quiz until they are successful. [A posted certificate is available for £9.](/content/online-course/certificate/index.html) ## Frequently asked Questions ### What are the learning outcomes? - Why great customer service matters - Components of delivering great customer service - How to retain existing customers - How to help generate new business - Dealing with difficult situations ### Who should take this course? Everyone in your team who is customer facing, interacts with customers over the phone or online. The course is ideal for sales staff and all customer service staff who on occasion have to deal with dissatisfied customers. ### Why is customer service important? Good customer service is _vital_ for business success. In this day and age, social media and online reviews make widespread sharing of experiences – whether positive or negative – easier than ever. Now, contrast good service that you have received with the situation where you have received **poor** customer service. How did you feel? Disgruntled, dissatisfied and angry? This is common. Disgruntled customers can cause **huge** damage to your reputation and business by loudly publicizing what happened to them. And because people are much more likely to share their _negative_ experiences, this can overshadow any positive customer service you may have provided. ### What is great customer service? The phrase “ _The Customer is Always Right_” is often quoted as a basic truth behind customer service ideals. But this can’t be true for every situation, can it? Perhaps a more appropriate saying would be “ _The Customer Always_ **_Thinks_** _They are Right_”. Or, that the customer is always right, even when they’re not! Imagining you are dealing with an unhappy customer. If you treat them with respect, listen carefully to their issue and empathize with them, this helps to build trust _regardless_ of whether they are in the “right” or the “wrong”. They will be much more likely to then work with you to reach a solution which everyone is satisfied with. Providing great customer service requires a few different ingredients that are covered in the Customer Service Course **What else contributes to great customer service?** **The Right Staff** – customer service isn’t for everyone. The best people for these roles naturally have a customer-focused mindset, can work independently or as part of a team, and take real responsibility for customer satisfaction. **Systems and Training** – great customer service is never ad-hoc – it needs to be planned and considered. Procedures should be available for every conceivable customer situation, along with a set of general principles to refer to should something unforeseen come up. Having systems in place helps ensure everyone is on the same page, and that customers are treated fairly. Staff should receive training to allow them to deal with **any** situation, whether anticipated or not. **Effective Communication** – both between staff and customers, and internally in your organization – is vital for great customer service. Dealing with issues quickly and effectively is a key element. ### How to Get Certified in 3 Steps [Play video "Echo3 Introduction"](https://player.vimeo.com/video/1090419400?badge=0&autopause=0&player_id=0&app_id=58479 "Play video \"Echo3 Introduction\"") #### Individual Learners #### Benefits for Individuals - Engaging video-based content - Learner dashboard included - Instant access after payment - Free course retakes - Shareable digital certificate #### Training Co-ordinators #### Benefits for Co-ordinators - Easy staff enrollment - Track learner progress - Credits never expire - Delete unused enrollments - Bulk discounts available ### Bulk Buying Discounts [**Spend £250+**\ \ 10% OFF](/content/online-course/customer-service/#/index.html) [**Spend £500+**\ \ 20% OFF](/content/online-course/customer-service/#/index.html) [**100+ Learners?**\ \ CONTACT US](https://calendly.com/alex-echo-3)